Mengapa Keamanan Ticketing Itu Penting?
Bayangkan skenario ini: Event musik Anda sold out 5,000 tiket. Tiba-tiba hari H, 7,000 orang datang dengan tiket yang "sah". Chaos! Ternyata ada 2,000 tiket palsu beredar.
Atau lebih parah: data 5,000 customer Anda (nama, email, nomor HP) bocor dan dijual di dark web.
Horror stories ini nyata terjadi! Mari kita pelajari cara mencegahnya.
1. QR Code yang Tidak Bisa Di-duplikasi
Masalah Umum:
QR Code static yang bisa di-screenshot dan dibagikan berkali-kali.
Solusi:
- Dynamic QR Code: Berubah setiap kali di-scan
- Unique Identifier: Setiap tiket punya code unik
- One-time Scan: Setelah di-scan, automatically invalid
- Encrypted Data: QR berisi data terenkripsi, bukan plain text
Implementation di Tiket WhatsApp:
Setiap QR code punya:
- 128-bit encryption
- Timestamp validation
- Event ID + Ticket ID combination
- Database realtime check
2. Database Security
Best Practices:
a) Encryption at Rest
Semua data di database harus terenkripsi:
- Customer data (AES-256)
- Payment information (PCI-DSS compliant)
- Password (bcrypt hashing)
b) Encryption in Transit
Gunakan HTTPS/SSL untuk semua komunikasi:
- Website → HTTPS
- API calls → TLS 1.3
- WhatsApp → End-to-end encryption
c) Access Control
Implement role-based access:
- Admin: Full access
- Staff: Limited (scan tickets only)
- Finance: Payment reports only
d) Regular Backups
Backup database setiap:
- Real-time: Transaction data
- Harian: Full database
- Mingguan: Offsite backup
3. Payment Security
PCI-DSS Compliance
Jika terima credit card, WAJIB PCI-DSS compliant:
- Never store CVV
- Tokenization untuk card data
- Regular security audit
Gunakan Payment Gateway Terpercaya
Jangan develop payment system sendiri! Use:
- Midtrans
- Xendit
- Doku
- Stripe (international)
Two-Factor Authentication (2FA)
Untuk high-value transactions (>Rp1 juta), enable 2FA via:
- SMS OTP
- Email verification
- WhatsApp OTP
4. Fraud Detection System
Red Flags yang Harus Di-monitor:
a) Suspicious Patterns
- Multiple failed payment attempts
- Same email berbeda credit card
- Bulk purchases dalam waktu singkat
- IP address dari negara high-risk
b) Bot Detection
- Implement CAPTCHA
- Rate limiting (max 5 requests/minute)
- Browser fingerprinting
c) Blacklist Management
- Email blacklist
- Phone number blacklist
- Credit card blacklist
- IP address blocking
5. Privacy & GDPR Compliance
Data yang Dikumpulkan:
- Nama lengkap
- Nomor telepon
- Alamat (optional)
- Payment info
Hak Customer (GDPR):
- Right to Access: Customer bisa request data mereka
- Right to Delete: Customer bisa minta hapus data
- Right to Portability: Export data dalam format standar
Best Practices:
- Clear privacy policy
- Explicit consent checkbox
- Data retention policy (hapus setelah X tahun)
- Easy opt-out mechanism
6. Scanner App Security
Untuk Staff yang Scan Tiket:
a) Offline Mode
Scanner harus bisa work offline (poor signal):
- Cache verified tickets
- Queue unverified tickets
- Sync when online
b) Authentication
Staff login dengan:
- Username + password
- PIN code
- Fingerprint (jika support)
c) Audit Trail
Log semua aktivitas:
- Who scanned
- When scanned
- Which ticket
- Location (GPS)
7. Incident Response Plan
Jika Terjadi Breach:
Immediate (0-1 jam):
- Isolate affected systems
- Change all passwords
- Notify management
Short-term (1-24 jam):
- Investigate scope of breach
- Fix vulnerabilities
- Notify affected customers
- Prepare public statement
Long-term (1-7 hari):
- Full security audit
- Update security protocols
- Train staff
- Offer credit monitoring (jika serious breach)
Checklist Keamanan untuk EO
Sebelum launch ticketing system, pastikan:
- ☑ HTTPS enabled di semua pages
- ☑ QR code encrypted & unique
- ☑ Database backup otomatis
- ☑ Payment gateway PCI-DSS compliant
- ☑ Privacy policy jelas & accessible
- ☑ Staff training tentang security
- ☑ Incident response plan documented
- ☑ Regular security audit schedule
Kesimpulan
Keamanan sistem ticketing bukan cuma soal teknologi, tapi juga prosedur dan awareness. Investasi di security sekarang akan save you from disaster di kemudian hari.
Remember: Customer trust is everything. One breach bisa destroy reputation yang dibangun bertahun-tahun. Protect it! 🔒
Tiket WhatsApp sudah implement semua security measures di atas. Sistem yang aman, EO dan customer sama-sama tenang!
